And so last fall, Collin kicked off a search for a new board director, to fill in her knowledge gaps. Now, Collin says she will step down as chief executive of Front after her hunt for a board director took an unexpected turn. She will move into an executive chair role on April 15, when O'Connell takes up the mantle as chief executive, Front tells Business Insider exclusively. Known for her sharp wit and radical candor, Collin started the business out of college in her native France. Advertisement"We're at a scale now where the CEO can't come in and sort of wave the proverbial magic wand and make things happen," said Mohammed Attar, Front's chief product officer.

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Persons: Mathilde Collin, Collin, Dan O'Connell, O'Connell, Garry Tan, Paul Buchheit, Jack Altman, Kyle Vogt, Cruise, Jeff Lawson, Mohammed Attar, —, Josh Stein, Stein Organizations: Service, Business, Dialpad, Front Locations: San Francisco neighborhood, France, Dialpad